The person registering is responsible to provide up-to-date and relevant information about their child, themselves and any third party carer; and to notify us if there are any changes to the child's needs so that that we can ensure that we can meet them.

After making and confirming your booking you will be sent an e-invoice. After we have received your payment you will be sent an e-receipt.

We ask you to arrange payment on the day of your booking so that it clears within a reasonable 24 hour period.

If you want to cancel a booking you must email [email protected] within a reasonable 48 hours after your booking.

We can change a booked date(s) within the same holiday period providing you give us 48 hours notice and we have availability on that date.

Account credit

If you book and pay and wish to cancel within a reasonable 48 hour time period after your booking, we will credit your account for the amount paid. Credits must be used within a 12 month period.

No refund

We do not offer refunds or credits for child absences. Examples of absences inc. (this is not an exhausted list) • Sickness (adult/child) • Rearranged plans • Suspensions/Exclusions.

We refund

If we/KIDACTIVE are forced to close due to lack of childcare demand (for a holiday period advertised) and/or by order of our Head Office, Government, Local Authority or Environmental Health.

If a child is unable to attend booked holiday childcare due to an unforeseen long-term evidenced medical condition e.g. broken bone etc., a 75% credit (of the amount unused) will be placed on your account for future holiday clubs. We retain 25% of the booking fee.

Notes

General short term sicknesses e.g. sickness and diarrhoea etc. are not considered long term.

We will not refund sibling bookings.

We have the right to decline childcare if;

• a child is not primary school age.

• you abuse our booking system with repeated booking and cancelling.

• we deem a child to be unsuitable (for any reasonable reason) to attend our club(s).

• if a child's parent(s)/guardian(s) behave in an unreasonable manner.

We do not charge for reasonable late collection, however, if you are expected to arrive past closing we ask that you make us aware in advance (contact the advertised (at the club) site number) so that we can notify your child and make necessary staff arrangements.

We have the right to refuse childcare if late collections are continuously abused.

We recognise that some children have additional needs or physical disabilities that require particular support.

As the needs of each child varies the Manager will assess each child in consultation with their parent/guardian on a case-by-case basis, depending on [i] the level of support a child requires, [ii] the suitability of our environment, [iii] the level of qualification(s) and experience of our staff and [iv] our adult to child ratios.

If this applies please contact us in advance of making a booking.

NB. If you make a booking before making contact and/or do not make us aware of any additional needs, and we believe that we are unable to meet your child's needs, we have the right to cancel your booking without a refund.

Early versus Standard

Early price = book 21+ days in advance of childcare date. Standard price = book inside 21 days of selected childcare date.

Discounts

We offer a discount if a parent/guardian (responsible for the child) works for NHS or University of Oxford.

Referral

We offer a £10 childcare discount if you refer a new customer. A discount will be applied to your own booking that must be made within the same holiday period.

Free pass

A free pass is valued to one child. Passes are not transferable. We have the right to select the date(s) of a free pass.

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