The person registering is responsible to provide accurate and relevant information about their child, themselves and any third party carer; and to notify us if there are any changes to the child's needs so that that we can ensure that we can meet them during childcare.

Register

After you make and confirm your school holiday booking your invoice detailing your booking will be displayed in your account waiting payment.

We ask you to arrange payment on the day of your booking so that it clears within a reasonable 24 hour period. If you want to cancel a booking you must email us within 24 hours after your booking.

We can change a booked date(s) within the same holiday period providing you give us 72 hours notice and we have availability on the requested date, and your original booked date has not closed due to club/year group capacity.

If you book and pay and wish to cancel part or all of your booking we will credit your account for the amount paid on the condition that the club/year group has not reached capacity and you contact us (email) at least 21 days in advance of the date/s booked by you.

Credits must be used within a 12 month period. Credits are non refundable or transferable if not used for any reason. this includes your child reaching end of year 6 at primary school.

We do not offer credits for child absences. Examples of absences inc. (this is not an exhausted list)

• Cancellation

• Sickness

• Rearranged plans

• Child exclusions

We refund if we/KIDACTIVE are forced to close due to lack of childcare demand (for a holiday period advertised) and/or by order of our Head Office, Government, Local Authority or Environmental Health.

If a payment is made into our account by you accidently this will be refunded minus £10 administration/bank charges. It is the payees responsibility to contact us (email) with details.

A refund will be completed within our earliest opportunity but please allow up to 28 days.

We do not offer refunds for child absences. Examples of absences inc. (this is not an exhausted list)

• Cancellation

• Sickness

• Rearranged plans

• Child exclusions

If a child is unable to attend booked holiday childcare due to an unforeseen long-term evidenced medical condition a 75% credit (of the amount unused) will be placed on your account for future holiday clubs. We retain 25% of the booking fee.

We have the right to decline childcare if;

• a child is not primary school age.

• you abuse our booking system with repeated booking and cancelling.

• a child is repeatedly collected late.

• we deem a child unsuitable (for any reasonable reason) to attend our club(s).

• a parent(s)/guardian(s) behave in an unreasonable manner towards our staff.

We recognise that some children have additional needs or physical disabilities that require particular support.

As the needs of each child varies the Manager will assess each child in consultation with their parent/guardian on a case-by-case basis, depending on [i] the level of support a child requires, [ii] the suitability of our environment, [iii] the level of qualification(s) and experience of our staff and [iv] our adult to child ratios.

If this applies please contact us in advance of making a booking.

NB. If you make a booking before making contact and/or do not make us aware of any additional needs, and we believe that we are unable to meet your child's needs, we have the right to cancel your booking without a refund.

Early versus Standard

Early price = book 21+ days in advance of childcare date. Standard price = book inside 21 days of selected childcare date.

Discounts

We offer a discount if a parent/guardian (responsible for the child) works for NHS or University of Oxford.

Referral

We offer a £10 childcare discount if you refer a new customer. A discount will be applied to your own booking that must be made within the same holiday period.

Free pass

A free pass is valued to one child. Passes are not transferable. We have the right to select the date(s) of a free pass.

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