The person must have parental responsibility for the child attending.

The person (that registers an account) is responsible to provide up-to-date and relevant information about their child, themselves and any third party carer; and to notify us, prior to their child's next attendance, if there are any changes to the child's needs so that that we can ensure that we can meet them.

Holidays dates are advertised on our website and booking platform. After you have booked and we have received your payment you will be sent an e-receipt.

A booking confirmation is regarded as your acceptance of our Terms and Conditions listed below.

An invoice is due at the 24 hour point of making a booking.

A booking can be cancelled within the 24 hour period.

To cancel email [email protected] or send a text to 07762 234169.

We accept payment by

• BACS

• Childcare Voucher

• Tax Free Childcare

• Cash

We can change a booked date(s) within the same holiday period providing;

1. you give us 48 hours notice.

2. we have availability.

We do not offer refunds or credits for (i) cancellations beyond 24 hours; (ii) child absences. Examples of absences inc. (this is not an exhausted list) • Sickness (parent/child) • Rearranged plans • Suspensions/Exclusions.

We do refund if KIDACTIVE is forced to close due to lack of childcare demand (for a holiday period advertised) and/or by order of our Head Office, Government, Local Authority or Environmental Health.

If a payment is made accidentally (by you) we will refund (minus £10, admin costs) the amount via BACS. Allow 14 days from you contacting us.

If a child is unable to attend booked holiday childcare due to an unforeseen long-term evidenced medical condition e.g. broken bone etc., a 50% credit (of the amount unused) will be placed on your account for the next advertised holiday club. We will retain the other 50%.

Notes

General short term sicknesses e.g. sickness and diarrhoea etc. are not considered long term.

We will not refund sibling bookings.

We have the right to decline childcare if;

• a child is not primary school age.

• a payment is not made on time.

• we believe our booking system is being abused with repeated booking and cancelling.

• we deem a child to be unsuitable (for any reasonable reason) to attend our club(s).

• if a child's parent(s)/guardian(s) behave in an unreasonable manner.

We do not charge for reasonable late collection, however, if you are expected to arrive past closing we ask that you make us aware in advance (contact the advertised (at the club) site number) so that we can notify your child and make necessary staff arrangements.

We have the right to refuse childcare if late collections are continuously abused.

We recognise that some children have additional needs or physical disabilities that require particular support.

As the needs of each child varies the Manager will assess each child in consultation with their parent/guardian on a case-by-case basis, depending on [i] the level of support a child requires, [ii] the suitability of our environment, [iii] the level of qualification(s) and experience of our staff and [iv] our adult to child ratios.

If this applies please contact us in advance of making a booking.

NB. If you make a booking before making contact and/or do not make us aware of any additional needs, and we believe that we are unable to meet your child's needs, we have the right to cancel your booking without a refund.

Early versus Standard

Early price = book 21+ days in advance of childcare date. Standard price = book inside 21 days of selected childcare date.

Discounts

We offer a discount if a parent/guardian (responsible for the child) works for NHS or University of Oxford.

Referral

We offer a £10 childcare discount if you refer a new customer. A discount will be applied to your own booking that must be made within the same holiday period.

Free pass

A free pass is valued to one child. Passes are not transferable. We have the right to select the date(s) of a free pass.

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